Depending on our current stock, most prosthetic orders are shipped out within 1 week from your purchase, and props within 2 weeks. If there is a delay, we will contact you at the e-mail address you provided.
We ship prosthetics, make-up kits and small props all over the world, and larger props within Canada and the US only.
Full size props (like the Toxic Zen Fountain) are currently only available for local delivery / pick up (contact us for more info).
- Canada & USA
Free Shipping for almost everything!
$6.99 for larger props (eg. Heart Box, Zouwu Lure)
2-7 business days delivery time on top of processing time
$1.99 for small prosthetics
$6.99-10.99 per order that contains large prosthetics, masks or props
4-21 business days delivery time
- Local Pick-up
No charge. We will contact you to schedule a date/time for the pick-up at our workshop in Hamilton East after completion of your order.
To be able to offer you affordable shipping, small orders will be shipped out using regular post, which unfortunately that means there is NO tracking available.
If you need your order for a certain date, contact us before you place your order and we’ll let you know if there is an express shipping upgrade available, and what the extra fees are.
We are not responsible if your package is UNDELIVERABLE to your address because your address was incorrect/incomplete (including apartment number).
Locked in the Cellar Creations remains the right to charge additional shipping fees if there are unforeseen changes in the shipping costs due to weight / size / delivery location, or if the web shop miscalculated the costs. 🙁
If you order from outside of Canada we will not be able to accept any of the risks involved. We can not control customs and we are not responsible for lost packages or packages that take a long time to arrive.
If you’re in Europe: Our web shop is currently not setup for the new IOSS regulations. We recommend to place your order for larger items (larger prosthetics, props and face masks) in our Etsy shop, where VAT will be calculated correctly for your country.
For more details please see our Terms & Conditions